Privacy Policy

Last updated: April 2026

1. Data Controller

In compliance with Law No. 8968 – Law on the Protection of Individuals Regarding the Processing of their Personal Data of the Republic of Costa Rica, we inform you that the data controller is:

Drake Divers Costa Rica Calle hacia los planes, Agujitas, Province of Puntarenas, 60503, Costa Rica Email: info@drakedivers.com Phone: +506 8310 3600 Website: www.drakedivers.com

2. Data We Collect

Through our website, we collect the following personal data:

• Contact data: full name, phone number, and email address, when you complete our contact form.
• Browsing data: IP address, browser type, pages visited, and time spent on the site, through cookies and analytics tools.
• Communication data: the content of messages you send us through the contact form or via WhatsApp.

3. Purpose of Processing

The personal data you provide is used to:

• Respond to your inquiries, information requests, and bookings for our services (diving, snorkeling, tours).
• Manage the commercial relationship arising from the contracting of our services.
• Send you information about our services if you have expressly requested it.
• Improve the browsing experience on our website through statistical traffic analysis.
• Comply with applicable legal obligations in Costa Rica.

4. Legal Basis for Processing

The processing of your data is based on:

• The consent you provide when filling in and submitting our forms.
• The performance of a contract when you book or contract any of our services.
• The legitimate interest of the company to improve our services and website navigation.
• Compliance with legal obligations under Costa Rican law.

5. Data Retention

Your data will be retained for as long as necessary to fulfill the purpose for which it was collected, and in any case, for the periods legally required by Costa Rican regulations. Once the purpose has been fulfilled, the data will be deleted or anonymized.

6. Disclosure of Data to Third Parties

Drake Divers will not transfer your personal data to third parties, except in the following cases:

• Technology service providers acting as data processors (web hosting, analytics tools) under confidentiality agreements.
• When required by competent Costa Rican authorities by virtue of a legal obligation.
• Facebook/Meta (tracking pixel for advertising purposes, subject to their own privacy notice).
• Google (Google Analytics and Google Translate), subject to Google’s privacy policy.

7. Your Rights

Under Law 8968, you have the right to:

• Access: know what personal data we process about you.
• Rectification: request the correction of inaccurate or incomplete data.
• Erasure (cancellation): request the deletion of your data when it is no longer necessary.
• Objection: object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us by email at info@drakedivers.com, with the subject line «Data Rights Request – Costa Rica» and attaching a copy of your official ID.

You may also file a complaint with the Agency for the Protection of the Inhabitants’ Data (Prodhab), based in San José, Costa Rica (www.prodhab.go.cr).

8. Data Security

Drake Divers adopts the necessary technical and organizational measures to ensure the security of your personal data and prevent its alteration, loss, unauthorized processing, or access.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy to adapt it to legislative changes or updates to our services. We recommend reviewing it periodically. The date of the last update appears at the beginning of this document.